Privacy Policy

1. Introduction

Plaquehouse.online ("we", "us", "our") operates this website and the reservation, loyalty and guest services connected to it. This Privacy Policy explains what information we collect from visitors and guests, how we use it, and the choices available to you. By using this site or booking a stay with us, you agree to the practices described here.

2. Information We Collect

• Account & booking details: name, email, phone number, mailing address, payment information, and stay preferences.
• Identity information: government-issued ID details collected at check-in for age verification and legal compliance related to gaming hall access.
• Usage data: pages visited, device and browser type, IP address, and referring pages, collected automatically.
• Communications: messages you send us through the contact form, email, or phone.
• Cookies and similar technologies: as described in our Cookie Policy.

3. How We Use Information

We use the information we collect to:

• Process reservations, payments, and stays at the property.
• Verify age and identity for access to the gaming hall, as required by applicable gaming regulations.
• Communicate booking confirmations, offers, and service updates.
• Improve our website, services, and guest experience.
• Meet legal, tax, and regulatory obligations, including anti-money-laundering and responsible-gaming requirements.
• Detect and prevent fraud or misuse of our services.

4. Sharing of Information

We do not sell personal information. We may share information with payment processors, booking platforms, identity-verification providers, regulators and licensing authorities where legally required, and service providers who help us operate the property, always under confidentiality obligations consistent with this policy.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including retention periods required by gaming, tax, and financial regulations, after which it is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us at [email protected].

7. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to individuals under 21. We do not knowingly collect personal information from anyone under 21, consistent with legal age requirements for casino hotel gaming and hospitality services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

Questions about this Privacy Policy can be sent to [email protected] or through our contact page.